FAQ's

Frequently Asked Questions (FAQs)

1. What is Piki Toi? Piki Toi is an online marketplace dedicated to showcasing and selling Māori arts, crafts, and merchandise. We provide a platform for Māori artists and crafters to reach a broader audience while preserving and promoting the authenticity of Māori culture.

2. How do I purchase products from Piki Toi? You can browse our collection and purchase products directly from our website. Simply add the items you wish to buy to your cart and follow the checkout process. We accept various forms of payment for your convenience.

3. Can I return or exchange an item? Yes, we have a return and exchange policy. If you're not satisfied with your purchase, please contact us within [specified number of days] of receiving your order to initiate a return or exchange. Conditions and terms apply, please refer to our Return Policy for more details.

4. How are products sourced for Piki Toi? All products on Piki Toi are sourced directly from Māori artists and businesses. We ensure that each product is authentically Māori, supporting local artists and communities.

5. Do you ship internationally? Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. Please check our Shipping Policy for detailed information.

6. How can I become a supplier for Piki Toi? Māori artists and businesses interested in becoming suppliers can apply through our website. We require some basic information about your business and products for consideration. There is no fee to join as a supplier.

7. What kind of support does Piki Toi offer to its suppliers? Piki Toi offers a range of support services to our suppliers, including sales and distribution management, free business mentoring, and assistance with branding and packaging. We are committed to supporting our suppliers' growth and success.

8. Are there any membership fees for customers or suppliers? No, there are no membership fees. Listing as a supplier and shopping as a customer on Piki Toi is completely free.

9. How can I stay updated with new products and events at Piki Toi? You can stay updated by subscribing to our newsletter and following us on our social media channels. We regularly post updates about new products, artists, and upcoming events.

10. Who can I contact for more information? For more information, please contact us at Kiaora@pikitoi.co.nz. Our customer service team is always ready to assist you with any queries or concerns.