FAQ

1. Who works at Piki Toi?

Piki Toi is run solely by Nikki-Leigh, the creative designer and operator behind every aspect of the business. From designing the products to printing, packaging, and shipping, it’s all done by me, ensuring personal attention to every detail. You can read more about me on our 'About Us' page.

2. What products do you offer?

At Piki Toi, we specialise in:

  • Apparel: Custom-designed T-shirts, hoodies, and more.
  • Homewares: Beautiful printed and framed products showcasing Māori culture and art.
  • Stationery: Educational cards and other stationery items, often incorporating Māori language and designs.

We also offer custom design services for businesses, including branded apparel and graphic design.

3. Can I order custom designs for my business or event?

Yes! We work with businesses and organisations to create custom apparel and graphic designs that reflect your brand or event. Whether you need logo designs or custom prints on apparel, we’re here to help. Just contact us to discuss your needs, and we’ll make it happen.

4. What is your return and refund policy?

We want you to love your purchase! If you're not completely satisfied, we offer refunds or exchanges within 30 days of purchase. Items must be returned in their original condition, unused, and with all packaging intact. For more details or to initiate a return, please contact our customer service team.

5. How do you support sustainability?

At Piki Toi, sustainability is a key part of what we do. For every custom apparel product ordered, we plant a tree as part of our commitment to the environment. This initiative helps offset the environmental impact of production and contributes to reforestation efforts.

6. How long does it take to receive my order?

Standard orders usually take 7-10 business days for production, plus shipping time. Custom orders may take a little longer depending on the complexity of the design. You’ll receive an estimated delivery date when placing your order.

7. Do you offer international shipping?

Yes, we do! We offer international shipping, and costs will vary based on your location. Please note that shipping times may differ depending on your country’s customs processes and delivery services.

8. Can I place bulk orders?

Absolutely! We offer bulk ordering for businesses, events, or special occasions. Whether you need uniforms, custom apparel for an event, or bulk orders for gifts, we can help. Please contact us for pricing and more information on bulk orders.

9. How should I care for my custom apparel?

We recommend washing your custom apparel in cold water and air drying it to maintain its quality and vibrant print. Turning garments inside out before washing will also help preserve the design. Avoid bleach or harsh detergents for the best results.

10. How can I contact you for more information or to place a custom order?

You can reach us through our contact form on the website or email us directly at [your email]. We’re happy to help with any inquiries or custom design requests.